Emotional Intelligence for Managers

Emotional Intelligence for Managers

Course Outline

Overview

G'day! I'm Dr Marcus Clarkson, and I've invested most of my time over the last two decades with managers around Australia who have found what I learnt the hard way up the front, the technical skills don't make you a great leader.

You know the sinking feeling you get when you've given your Team everything, only to find out your meeting with them didn't go as you'd hoped? Or when you offer input that seems to make things worse, rather than better? I've been there. We all have. It's not about being smarter or being better credentialed, it's about understanding the emotional dynamics that underpin each and every interaction in the workplace.

This course is for leaders who want more from their teams than merely getting the job done. It doesn't matter if you have an 8 person team in a Brisbane startup or you are heading a department in a Melbourne corporate, the same rules apply. High performers decide with their brains, but even then, people are people, and learning how emotion operates in the work environment can be your secret weapon for being the kind of leader people want to work for.

One consistent finding has emerged when I spot a truly successful manager: They have learnt to read the emotional temperature of their workplace. They can tell when someone is having an off day before it impacts the whole team, and they can have challenging conversations that leave people feeling merely defeated.

Curriculum Based Outcomes

Course participants can do this at the end of the course:

Evaluate emotional intelligence competences for themselves and team members by means of practical instruments.

Read emotional signals and indicators that signal inter team dynamics and individual stress points

Draw upon strategies of self regulation to cope with emotional reactions, both of their own and others, in stressful workplace interactions.

Develop feedback conversations that support learning more than defensiveness

Make challenging conversations easier with confidence and empathy

Foster a psychological safe environment where team members feel like their being heard and valued

Tailor what works for the individual team and person, as well as learning the team members' names and about them on personal level.

Design team solutions to preempt emotional and productivity challenges

What You Will Learn

Module 1: Your Emotional Landscape, Understanding Yourself You'll begin by taking a good, hard look at your emotional patterns. We'll get into how your stressed out habits impact your team, and practical tools for keeping centred even when everything's going wrong.

Module 2: Reading the Room Like a Pro The easy to miss early warning signs, which go unnoticed by 99% of managers, and how to recognise them. We'll discuss body language, communication rhythms, and energy flows that help you understand what is truly going on with your people.

Module 3: The Art Of Meaningful Conversations Learn how to deliver feedback that's actually heard and put into action. We'll go through beyond traditional feedback frameworks to methods that develop trust and create growth.

Module 4, Managing Conflict with Confidence Learn how to handle workplace tensions before they spiral out of control. You will learn when to intervene, when to take a step back and how to mediate conflict so that relationships are made stronger, not broken.

Module 5: Building Your Emotionally Intelligent Team Pull it all together and put your work to use in creating a setting where emotional intelligence is what your team is known for. We'll explore hiring, team, and practice "life support" for high EQ.

Module 6: Building an Ongoing Action Plan for Growth Construct your own plan of action to continue to improve your EI competencies. We will make companies accountable through measures of success, and we'll build support structures for long term success.

Summary

We're not talking about gossiping or becoming the professional problem solver at work. It's about cultivating those practical skills that allow you to build a connection with your team, handle challenges more effectively, and build the type of workplace culture in which people do their best work.

When you invest in your own emotional intelligence, you aren't just making yourself a better manager, you are quite literally making work better for everyone around you. And in my experience, that is what distinguishes good managers from exceptional leaders.

The tools and techniques in this course have been proven in real Australian workplaces, from small family run businesses to multinational corporation. They succeed because they operate on the basis of knowing people, not just systems. All set to move from managing tasks to leading people? Let's get started.